After an injured victim has filed a personal injury claim with the appropriate insurance company, the insurer creates a new file, and hands it to one of the company’s adjusters. That same adjuster then launches an investigation.
Adjusters study the facts that are related to a specific accident.
Adjusters examine the accident report from the company’s policyholder.
An adjuster might also seek a comment from the same policyholder.
An adjuster’s efforts include that of going after additional documents.
—The police report
—The accident report, if the other driver has filed one with DMV
—The claimant’s medical records, medical bills, proof of earnings and proof of property damage
Adjusters check the database at their own insurance company, in order to see whether or not a given claimant has submitted any other claims. The insurance adjusters also examine what statements of pictures a given claimant might have posted on Google or on Facebook.
Personal Injury Lawyer in Peterborough know that an adjuster might also ask the claimant to provide a taped statement. Smart claimants refuse to honor that request, unless their lawyer can be present at the time of the taping.
Adjuster’s method for using the information obtained during the investigation
The adjuster determines the value of the submitted claim. If the facts seem to support a charge of shared fault, then that fact would be used to reduce the claim’s estimated value.
Depending on the size of the claimant’s demand, the adjuster might use the reduced value, or might even make further reductions. That reduced figure would be used to make an initial response to the claimant’s demand.
Adjusters’ supervisors play a role in the settlement negotiations.
The supervisor might tell the adjuster to reduce the claim’s estimated value by a given amount, before coming forward with a response to the claimant’s demand.
The supervisor would expect any bid to correspond with the facts. A claimant that had failed to hire an attorney would receive a lower bid than one that had chosen to retain an attorney.
By the same token, if the facts had suggested that the victim was partly to blame for the accident, then the supervisor’s guidance would steer the guided employee (the adjuster) towards selection of a lower figure to use, when responding to the victim’s demand.
Insurance companies use any opportunity that a case might hand to them. Each such opportunity would provide the insurer with some reason for reducing the amount of money that would be stated in any counteroffer.
Claimants that have failed to hire a member of the legal community seldom manage to obtain the amount of money that they deserve. Any accident victim should keep that fact in mind, when pondering how to handle a roadblock in the negotiations.